Privacy Policy
Last Updated: 9 October 2025
1. Introduction
We (Axilweb / FormCRM) value your privacy. This Privacy Policy describes what data we access, how we use it, how we share it, and your rights.
2. What Data We Access / Permissions
When a merchant installs our Shopify app, we require permission to:
- View personal data — Customers: name, email address, phone number, physical address
- View and edit store data — Customers: read and modify customer records
- Storefront tag visibility notice: tags you have added to customer accounts may be visible to customers shopping via our app
3. Purposes of Data Use
We use the data we access strictly for:
- Integrating app functionality with Shopify (creating/updating customer records)
- Operating features you select (e.g. form submissions creating customers)
- Supporting, maintaining, and improving the app
- Responding to user requests, support, or notices
- Ensuring security, preventing fraud, and enforcing terms
4. Data Storage & Retention
- We retain accessed data only as long as necessary to support your app configuration and features.
- Deleting or uninstalling the app will initiate removal of stored data (unless legally required to retain some records).
- Backups or logs may persist for a limited period, anonymized or aggregated where possible.
5. Data Sharing & Disclosure
We do not sell or rent your data. We may share data only under the following:
- With Shopify: to enable app integration and API operations
- With service providers (hosting, infrastructure, analytics) under strict confidentiality
- When required by law or to respond to lawful requests
- In event of business transfer (merger, acquisition), subject to confidentiality and notice to you
6. Security
We implement reasonable technical and organizational safeguards (encryption, access controls, staff training) to protect data against unauthorized access, alteration, or loss. However, no method of electronic transmission or storage is completely secure.
7. Your Rights (where applicable by law)
Depending on your jurisdiction, you may have:
- Right to access data we hold
- Right to correct inaccurate or incomplete data
- Right to erase or restrict processing
- Right to data portability (export)
- Right to object to certain processing (especially profiling/marketing)
- Right to withdraw consent (if processing is based on consent)
8. Third-Party Links & Embedded Features
Our app or website may include links to third-party services or embed external content or scripts. We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing information.
9. Changes to This Policy
We may update this policy periodically. We will post the updated version on this page and update the “Last Updated” date. Continued use after updates implies acceptance.
10. Contact
For questions, requests, or concerns related to this Privacy Policy, contact us at:
Email: contact@axilweb.com
